Housekeeping Operations Coordinator
Omni Houston Hotel
Housekeeping Operations Coordinator
The Housekeeping Operations Coordinator at the Omni Hilton Head Oceanfront Resort plays a vital role in ensuring the smooth operation of the Housekeeping Department. With 323 guest rooms and suites, this position supports the housekeeping leadership team by managing communications, scheduling, inventory tracking, and administrative duties. The ideal candidate is organized, proactive, and able to multitask in a fast-paced luxury resort environment.
Responsibilities
Serve as the primary point of contact for the housekeeping office, fielding radio and phone communications between housekeeping staff and other resort departments.
Maintain daily housekeeping board assignments and accurately input room statuses in the property management system (Opera Cloud or similar).
Coordinate guest requests, work orders, and lost & found items promptly and professionally.
Monitor room status reports, ensuring timely updates and communication with Front Office and Engineering.
Assist in ordering, receiving, and organizing housekeeping supplies and linen inventories.
Track attendance, PTO, and scheduling for housekeeping team members.
Prepare daily reports, such as discrepancy, productivity, and room status summaries.
Support onboarding and training coordination for new housekeeping team members.
Uphold Omni's service standards, demonstrating professionalism and confidentiality in all interactions.
Perform other administrative duties as assigned by the Director of Housekeeping or Housekeeping Manager.
Qualifications
Prior experience in a housekeeping, front office, or administrative support role in hospitality preferred.
Strong computer skills, including Microsoft Office (Excel, Outlook, Word) and property management systems (Opera Cloud or similar).
Excellent communication, organization, and problem-solving skills.
Ability to handle multiple tasks in a high-volume, guest-centric environment.
Must be able to work flexible hours, including weekends and holidays.
High school diploma or equivalent required; college coursework in hospitality or business a plus.