Front Office Supervisor

The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.

Responsibilities:

To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome, Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.

Qualifications:

Attain a high propensity for customer service.
Valid North Carolina Drivers License required
Drug Screen required. This role requires driving company vehicle.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Opera, Alice, and Microsoft Office)

Suggest a correction

Guest Services Supervisor

Omni Houston Hotel

Free Jobs Digest

NoDegree

Front Office Supervisor

Guest Services Supervisor

About Omni Houston Hotel