Guest Services Supervisor

Guest Services Supervisor

Omni Hotels & Resorts is seeking a Guests Services Supervisor for the beautiful Barton Creek Resort & Spa!

If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! We are proud to announce that we are ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

Responsibilities

1. Complete training of Bellmen and Doormen as directed by the Director of Front Office.
2. Oversees and keeps on order the storage of all guest luggage.
3. Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby.
4. Oversees the Maintenance of all the Bell Carts.
5. Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries.
6. Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location.
7. Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests.
8. Arrange alternate luggage area space during peak bag storage times.
9. All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel's facilities.
10. Understand and responsible for hotel key policies.
11. Responsible for handling all convention-related distributions to guest rooms.
12. Greet our guests in friendly, warm manner.
13. Maintaining an orderly log of fronts.
14. Maintaining an orderly package log.
15. Follow-up check of stored packages.
16. Be familiar with Epitome and GoConcierge systems.
17. Strive to improve Medallia scores.
18. Be involved in resolution of as many guest's complaints as possible.
19. Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals.
20. Provide a "Welcome Call" to guest as required by management.

Qualifications

• High School Diploma or equivalent.
• Prior supervisory experience required.
• Prior hospitality experience preferred.
• Ability to teach, develop, and motivate others.
• Must have the ability to multi-task.
• Excellent verbal and written communication skills required.
• Excellent customer service, communication and problem solving skills
• Previous Valet/Bellperson experience preferred
• Excellent grooming and body language to represent the brand
• Ability to work outdoors in all weather conditions
• Ability to lift, push, and pull 100 - 150 lbs. frequently, and work on feet entire shift
• Must be able to drive manual and automatic transmission, preferred.
• Must have a valid TX driver's license
• Must be at least 21 years of age with an excellent driving record (less than 2 moving violations in the last two years)
• If 19 and 20 years of age, you must have held a current and valid driving license with 0 moving violations on your record
• Must be able to work a variety of shifts, including weekends and holidays

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email