Guest Services Dispatcher - Part Time

Job Description

The Guest Service Agent provides assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

Responsibilities:

1. Use friendly and appropriate expressions when engaging guests
2. Be fully acquainted with the different points of interest
3. Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
4. Ensure that the public areas, bell closet are maintained, clean and tidy
5. Follow-up with guest complaints to ensure that any problems are resolved
6. Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
7. Utilize bell carts effectively and with caution
8. Direct guests to the Front Desk or meeting rooms
9. Call taxis and/or shuttle for guests as needed
10. Assist, retrieve and load luggage for guests
11. Notify the Front Desk and Guest Services of VIP arrivals whenever possible
12. Engage in conversation with as many guests as possible
13. Attend all designated staff meetings and training sessions
14. Complete all tasks assigned by manager
15. Aid guests in locating other areas of the hotel (walk them to destination if possible)
16. Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
17. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

Qualifications:

• Previous experience with hotel guest services highly preferred
• Excellent customer service skills
• Must have strong communication, presentation, training and organizational skills
• Maintain a professional business appearance, attitude and performance
• Must pass pre-employment drug screen
• Valid Class C License required
• Must be able to work a flexible schedule including weekends and holidays
• Candidates must be able to speak fluent English