Convention Services Manager

Convention Services Manager

The Convention Services Manager is responsible for planning, coordinating, and executing group meetings and events within the hotel, ensuring all client needs are met while maintaining service standards. This role serves as the primary liaison between clients and hotel departments, driving seamless event operations and exceptional guest experiences.

Responsibilities:

• Prepare resumes for groups 10 days prior to group arrival and review all details in weekly Resume Meeting.
• Ensure banquet event orders are accurate and provide all relevant information to departments concerned 10 days prior to event start.
• Coordinate all aspects of conferences as assigned by the Director of Catering & Convention Services to include but not limited to: food and beverage requirements, timing of events, audio-visual requirements, special attention to guests, room type allocation, rooming list, amenities, function room set up, group offsite agenda, type of check in & check out, special meal requests, arrival/departure manifests, bag pulls, luggage storage, complimentary rooms, billing instructions, authorized signatures, room deliveries, box storage and delivery, key requirements, expected food and beverage outlet usage, group hospitality/office/registration desk requirements.
• Follow the specific standard operation procedures for all staff in order to promptly and thoroughly handle all steps in the event planning process adhering to the standards of hotel protocol.
• Ensure all assigned site inspections and client visits to the hotel are successful by planning carefully and communicating accurate details in advance to all departments.
• Proactively achieve consistently high Medallia scores through establishing a good rapport with the client, preparation work having been done accurately and being visible during the conference to ensure the client's expectations have been met.
• Generate high revenue yielding business for all contracted rooms, function space, and catered events.
• Conduct pre- and post-conference meetings when it is agreeable with the client.
• Ensure all current and future client accounts are serviced & responded to in accordance with hotel standards.
• Communicate with banquet manager for all related banquet functions, and communicate client requests to relevant departments during pre-planning phase.
• Remain available to hotel managers while on property.
• Be aware of departmental revenue and up sell at every possible opportunity.
• Participate in all regular and operational meetings as required.
• Help maintain and grown hotel's marketplace position at the city's most elite venue within social and corporate communities.

Qualifications:

• Flexible work hours to include evenings, weekend and holidays in order to meet the demands of a 24 hour operation.
• Excellent communication skills in all aspects: verbal, written and non-verbal.
• College Degree
• Must have a minimum of 3-5 years experience in convention services, preferably as a manager in a luxury hotel property.
• Appropriate, professional appearance and presentation.
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi, Excel, Outlook, Opera, Social Tables, and other management systems.

Environment and Position Analysis:

• Lift/carry and place objects weighing up to 20 pounds without assistance. Sit and utilize computers/telephones for an extended period of time.

Tools and Equipment:

• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machine

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com