Conference Services Manager

Conference Services Manager

Omni PGA Frisco Resort is now hiring a Conference Services Manager for our 127,000 square feet of meeting and event space; and our extensive range of flexible indoor and outdoor meeting, event and naturally lit pre-function spaces. Our indoor spaces feature custom-designed carpets and light fixtures inspired by golf and the local landscape, while our outdoor spaces are separated from each other to create private events, with all those spaces showcasing spectacular golf views. Whether it's an elegant celebration in our 22,000 square-foot grand ballroom or a more intimate event in the 5,000 square-foot pavilion with a seamlessly integrated adjoining patio and event lawn, our conference services team attends to every detail with expert care and personalized service.

The Conference Services Manager will facilitate all aspects of the conference/event including, but not limited to, banquet functions and meeting room arrangements with the meeting planner/client. The manager will serve as the liaison between the meeting planner/client and the resort, ensuring that all information has been communicated correctly.

Responsibilities

• Prepares and reviews resumes for groups. Ensures all departments receive necessary information pertaining to the conference.
• Partners with the culinary team to create customized menus to fit client's needs as well as increase food and beverage revenues.
• Verify contracted banquet meeting rooms in order to guarantee proper space has been assigned and that meeting rooms can accommodate requested set-ups.
• Conduct pre-planning meetings to include necessary departments when requested by client.
• Entertain clients in a professional manner to establish closer working relationships.
• Initiates the method of payment process and assist the credit manager in all accounting procedures.
• Collects information to create master account estimates 90 days and 21 days prior to conference/event.
• Creates Banquet Event Orders (BEO's) to review with the meeting planner. Receives signed event orders and provides these to the Credit Manager.
• Distributes BEO's which includes all food and beverage and meeting requirements to be reviewed with the Banquets, Banquet Setup and Culinary Departments in daily BEO meeting.
• Attends required meetings including morning and afternoon Stand-Up Meeting, BEO Meeting, Forecast Meeting and Department Staff Meeting.
• Recommends appropriate "in-house" and/or preferred vendors for group related services to drive hotel revenue.
• Conducts pre-conference meetings with meeting planner and all appropriate department heads.
• During conference, will ensure the meeting arrangements are to the meeting planner's specifications. Ensures all on-site changes are managed efficiently.
• Available to meeting planner during conference through phone, email, and in person to trouble shoot any questions that arise.
• Arranges for post-conference meetings with the meeting planner and the Executive Committee when requested.
• Knowledge of computer systems to include Delphi, Microsoft Outlook, Microsoft Word, Excel, and Micros.
• Responsible for accurately forecasting all food and beverage events, on a monthly and yearly basis. Assist in forecasting guestroom revenue along with the Group Housing Coordinator.
• Applicant must be able to withstand Texas summer heat (golf tournament season) as well as walk an average of 20K- 30K steps a day when programs are in house due to the large size of the resort.

Qualifications

• Minimum of five years of experience as a Conference Service Manager in a High Volume 4-Star Hotel
• The ability to work with a multiplicity of clients on a high level
• Polish and expertise with a resort level guest experience
• Demonstrated ability to exceed expectations for high-end clientele in a unique setting
• Enthusiasm to explore opportunities to raise the bar on standards and quality of service
• Based on prior experience, anticipate the needs of guests and clients
• Ensure guest satisfaction along the pre-planning journey as well as the on-site stage
• Execute brilliantly all aspects of functions
• Communicate effectively with guests to engender confidence
• Delphi or Equivalent Training
• Bachelor's Degree in Related Specification (Preferred)
• Certified Meeting Planner (Optional)