Account Manager, Events

Account Manager, Events

A key role within our events team working across multiple clients, to develop and implement world class events, hospitality programmes and brand experiences across a wide variety of sports & entertainment rights holders. This role requires experience in account management and an understanding of global event planning and management, VIP hospitality, consumer experiential and client servicing. Agency experience is preferred.

Client & Rightsholder Management

• Act as a primary point of contact for one or more clients, building and nurturing strong, long-term relationships with key clients, rights holders, vendors, suppliers, partner agencies and internal teams.
• Understanding of client objectives, needs and expectations to ensure all event and hospitality deliverables are met and exceeded
• Build strong relationships with Rights Holders, ensuring deadlines and updates and communicated and met efficiently

Events, Hospitality & Guest Management

• Assist in the planning and execution of corporate hospitality programmes at UK Events
• Coordinate with suppliers, hospitality providers, rightsholders and third party suppliers to ensure smooth operations and seamless delivery
• Oversee the creation and distribution of event materials, including invitations, itineraries and event programs
• Coordination and management of production and build of hospitality spaces and activations from brief and design through to build and delivery
• Coordination and management of production and build of consumer experiential spaces and activations from brief and design through to build and delivery
• Coordinate guest logistics as required, including travel, transportation, accommodation and ticketing management and access
• Coordinate and manage team logistics, including travel and accommodation as required

Guest Management System & Inbox

• Assist with managing guest management systems and inboxes, ensuring communications are managed efficiently and in line with client deadlines and expectations
• Supporting in managing ticketing allocations and package approvals
• Appropriate handling of guest information and updates, including compliance with GDPR policies and procedures
• Management of guest lists and ticketing allocations

Budget & Financial Management

• Assist in the management of event budgets, ensuring that all expenses align with client expectations and contractual agreements
• Assist with contracts, PO curation and financial reconciliation with vendors and suppliers
• Track and manage costs related to events and activations, ensuring budgets are up to date and any issues have been flagged
• Regular reporting to senior members of the team

On-Site Support

• Management of hospitality and event operations at events, managing any issues or changes as they arise
• Act as the main point of contact for clients, VIP guests, and suppliers, ensuring the best experience for guests
• Lead production and overseeing of build elements for hospitality spaces and fan activation areas as needed
• Handle any ad-hoc client requests and challenges efficiently and professionally
• Work across multiple time zones and be available for global travel (NB this role is predominantly UK based, but international travel may be required)

Reporting & Communication

• Provide regular updates to clients on event progress, hospitality arrangements and any changes
• Maintain key planning documents, including trackers and status documents to ensure all team members are across updates and changes
• Prepare presentations for clients and briefing documents for suppliers and internal team members
• Prepare post event reports outlining key outcomes, feedback, and recommendations for future events
• Manage and delegate tasks within the team, ensuring all responsibilities are executed efficiently and within deadlines

Key Skills & Experience

• Experience in account management, event management, and hospitality, ideally within sports marketing agencies
• Experience working on global brands is preferred
• Proven track record assisting in management and delivery of corporate events and premium / VIP client experiences
• Excellent project management and multitasking skills, with the ability to work under pressure
• Ability to anticipate problems/issues and suggest proactive resolutions to be put into place
• Experience in budget management and reconciliation, including use of Microsoft Excel
• Experience in operations and logistics including, planning of shipments, coordination of transport and global travel, as well as accommodation bookings
• Presentation skills (verbal and written), internally and to clients / suppliers, including use of Microsoft PowerPoint
• Strong communication skills (verbal and written)
• Strong administrative skills, ensuring notes and key documents are updated and shared with relevant people / teams
• Team collaboration and coordination both internally and externally with suppliers, vendors and additional client teams
• Attention to detail and organization
• Ability to work in a fast paced, high pressure environment, including working across various time zones and international travel
• Must be eligible to work in the UK

The role is based at Fuse, Omnicom Media Group offices at Bankside 2, London (SE1 0SW). Fuse offer flexible working, with employees being office based 50% of the time. Travel and on-site attendance at events will be required.

Culturally Connected, Seriously Effective.

A global agency with local expertise, connecting brands to the things that matter most to their audiences in culture through partnerships in sport, music, film & television, gaming & esports. These connections make our clients more memorable - the key to unlocking effectiveness.

Powered by Omnicom Media Group, we bring an extra edge to strategy, execution, and measurement.

Our work has won numerous awards, and the industry frequently recognises our people as top performers in their field. We place great importance on trusted relationships, sound moral judgement, and strong governance, all delivered through transparent processes.

We have a fantastic team of 120 in our London HQ and 300 more across offices worldwide, working with incredible clients, including PepsiCo, Vodafone, Nissan, British Gas, Renault, Enterprise Rent-A-Car, McDonald's, and Just Eat Takeaway.com.