Ski Guest Services

Job Posting

Join our team and earn a free ski pass at Bretton Woods! Now hiring for November 2025!

Associate Benefits

• Free ski pass at Bretton Woods for new Associates and eligible household members.
• Discounted lift tickets for friends and family.
• 25% off resort amenities including retail, food, spa, etc.
• Travel discounts to other Omni locations, theme parks, preferred access tickets, national retailer discounts.
• 401(k) Retirement Plan matching, pre-tax health savings, flexible spending accounts, tuition reimbursements, pet insurance, preferred access tickets, etc.
• Excellent training and professional development.
• Leadership development programs, diversity and inclusion programs, work life balance.

Responsibilities

• Frequently assists guests in resolving queries regarding all departments in the ski area including (but not limited to) lifts, ticket/pass sales, rental/repair services, F&B Outlets, retail, ski school and Hobbits and Ski Patrol.
• Frequently assists guests in resolving queries regarding all other aspects of the Resort such as lodging, activities, transportation and F&B.
• Assists guest in lost and found items/persons, recording reports of stolen or lost items and distribution of found items to the appropriate owners.
• Responsible for distributing information to guests and associates for all aspects of the ski area such as; trail conditions, events and activities, lift opening and closings and daily announcements.
• Administers daily ticket sales using ticket computer system.
• Administers daily computer system opening and closing in RTP station.
• Administers daily closing cash outs and balancing end of day deposits.

Qualifications

• High school diploma or equivalent.
• Full and part time positions available.
• Must be able to work flexible shifts, including weekends and holidays.
• Must have excellent organizational, supervisory and customer service skills.
• Must be able to work well under stressful situations and handle challenges in a professional manner.

Omni Hotels & Resorts is an Equal Opportunity Employer