Retail Sales Associate - Collections (gift Shop)

Job Title

Retail Sales Associate

Location

The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.

The Omni Dallas Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.

Job Description

The Retail Sales Associate will be responsible for warmly welcoming guests into our Collections gift shop. In this role, they will act as a shopkeeper—engaging with customers, showcasing merchandise, assisting with product selection, and processing sales transactions to ensure a positive shopping experience.

Responsibilities

• Provide knowledgeable and personalized service by answering guest inquiries and offering thoughtful recommendations on products and hotel amenities.
• Drive retail performance through effective up-selling and suggestive selling techniques, enhancing the guest experience while maximizing revenue.
• Accurately process all sales transactions while maintaining the integrity of a balanced cash drawer and adhering to hotel financial procedures.

Qualifications

• Must demonstrate flexible availability, including the ability to work days, evenings, weekends, and holidays as needed.
• A minimum of one year of customer service experience is required, preferably in a fast-paced or guest-focused environment.
• Must be physically capable of standing for extended periods and performing tasks that involve bending, pushing, and pulling.
• Must be able to safely lift and carry items weighing up to 30 lbs.