Lead Dual Service Provider| Massage Therapist/esthetician

Lead Provider

Opening in Fall 2025, Omni Fort Lauderdale will provide South Florida with 120,000 square feet of event space, new food and beverage options, a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping, amphitheater, charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center, immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

The Lead Provider at Omni Hotels is a dual licensed therapist responsible for overseeing the training and performance of spa providers, ensuring adherence to treatment protocols and guest service standards. This role involves maintaining product inventory, conducting training sessions, and leading performance reviews to enhance the quality of spa services offered at Mokara Spa - OMNI Fort Lauderdale.

Responsibilities

• Ensure all Massage/Esthetician/Nail service providers are trained on Mokara Spa treatment protocols, draping techniques, and guest service procedures.
• Communicate effectively and hold all spa providers accountable for The Trilogy.
• Assist Spa Director/Manager in maintaining a par level of treatment products and assist with reorders as needed.
• Ensure all treatment rooms are adequately stocked, and products are used efficiently.
• Provide training, coaching, and counseling as needed for spa service complaints.
• Conduct regular walk-throughs of the spa treatment areas to ensure equipment is working and rooms are maintained to standard.
• Assist with the interview process of new Massage Therapists/Estheticians/Nail Techs and provide onboarding training.
• Lead inspiring morning Stand-up meetings to motivate spa associates.
• Train all new treatment providers to standard and complete required checklists.
• Conduct annual performance reviews for treatment providers.

Qualifications

• Experience as a Dual Therapist with a strong understanding of spa protocols and guest service.
• Ability to train and mentor new staff effectively.
• Strong communication and leadership skills.
• Minimum 1 year experience performing Massage/Esthetician services.
• Current active State of FL License requirement.
• Attention to detail and excellent organizational skills.
• Maintain a professional business appearance, attitude, and performance.
• Must be able to work a variety of shifts, including weekends and holidays.
• Previous experience in a supervisory or lead role within a spa environment.
• Knowledge of various massage techniques and spa treatments.