To direct and assist guest and associates with communication needs in accordance with Omni Standards
Reports to: Front Office Manager
Essential Functions:
• Answer console.
• Direct phone calls to appropriate personnel.
• Assist all guests and associates.
• Omni Prompt Response Help Line.
• Wake-up calls.
Tools and Equipment:
• Telephone and keyboard, pen/pencil, photo-copying machine, computer and printer, file folders, filing cabinet, facsimile machine
Working Environment:
• Interior of hotel, in normal office conditions.