Customer Service Associate

Customer Service Associate

Join our team and live the Ollie-tude! Ollie's Core Values include being a team player, caring, value obsessed, committed, growing, and real. Ollie's Associate Benefits include a 20% employee discount, flexible schedule, and a strong career growth & talent development culture.

The Customer Service Associate assists customers and helps to maintain the store appearance. The Customer Service Associate is responsible for all aspects of customer service, merchandising, and store maintenance with an emphasis on accurate register operation & Ollie's Army proficiency.

Primary Responsibilities include greeting and acknowledging every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty, accurately and efficiently operating the register, approving refunds for other associates, assisting with training new Sales Associates, assisting with receiving the truck, pricing items, merchandising product, and recovering the store, communicating customer needs to Team Leaders when necessary, and maintaining the store appearance and completing any additional responsibilities and/or duties as assigned.

Qualifications include a high school diploma or equivalent preferred, 6 months of prior retail experience preferred, ability to work evenings, weekends, and holidays on a regular basis, a positive attitude and team player who wants to engage and serve customers.

Physical Requirements include the ability to lift and carry up to 50 pounds, push and pull up to 35 pounds, and stand for extended periods and work in a safe manner.

This pay represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. Pay ranges may be different in other locations. Actual associate pay will be based on work location, position, experience, skill level, qualifications, and other relevant factors. Associate will not be compensated below the minimum wage for the specific location where the individual has applied in accordance with city, county, and state requirements.

New Hire Starting Pay: $15.50-16.25

Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.