Senior Product Manager, Risk Operations Strategy

Senior Product Manager, Risk Operations Strategy

OKX will be prioritizing applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You'll Be Doing

• Risk Control Strategy Design: Lead the strategic planning and iteration of OKX's global fiat payment channels, including ACH, bank transfers, and card payments.
• End-to-End Risk Management System: Develop a comprehensive risk management system focused on transaction risks, fraud identification, and user risk stratification.
• Process Optimization: Enhance the risk control manual review process and user verification through improved operational workflows and AI capabilities.
• Efficiency Evaluation: Monitor and optimize moderation efficiency metrics such as SLA, automation rate, and false positive rate.
• Policy Development: Write and maintain risk control policies, standard operating procedures (SOPs), and operational manuals.
• Automation Focus: Increase the automation percentage within risk control processes to ensure efficiency and scalability.
• Cross-Department Collaboration: Work with product, engineering, and compliance teams to integrate risk control strategies system-wide.
• Regulatory Compliance: Collaborate with AML/Compliance partners to ensure adherence to regulatory requirements in risk control strategies.

What We Look For In You

• 5+ years of product management experience in the risk management area, familiar with risk decision engines, modeling services, risk analytics tooling etc
• Ability to translate product strategy into detailed requirements, and communicate the requirements clearly to cross-functional teams, including but not limited to engineering, business, partnership, operation, merchant tech etc; solid technical background with understanding and hands-on experience in software development
• High proficiency delving into the technical product, system and implementation details. Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions
• Proven track record of managing all aspects of a successful product throughout its lifecycle, including product research, design, delivery and launch
• Data oriented - identifying, defining, tracking and acting upon impact metrics. Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring
• Experience leading cross functional teams to deliver complex projects with multiple dependencies and constraints in a highly dynamic environment

Nice-To-Haves

• Personal trading experience or education in financial or payment risk management.
• Proficiency in Mandarin is an added bonus as you might cross functionally collaborate with tech individuals that can only speak Mandarin.

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!