Controls And Process Operations Manager, US

Controls and Process Operations Manager, US

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

About the Opportunity

This role focuses on strengthening OKX US' first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding nonfinancial risk management within operational processes.

What You'll Be Doing

Risk Management, Governance, & Controls (First-Line Defense)

• Risk & Control Leadership: Act as a central point of contact for all first-line defense risk management and control activities, collaborating with internal departments and centralized teams to ensure effective risk mitigation strategies.
• Control Optimization: Provide hands-on support in documenting, executing, and refining internal controls, continuously evaluating activities for enhancement opportunities to align with the evolving business landscape and regulatory requirements (e.g., RCSAs).
• Process Improvement: Identify, develop, and implement process improvements to drive operational efficiencies while addressing risks, adhering to industry best practices.
• Policy Development: Assist in the development, documentation, and maintenance of comprehensive operational policies and procedures, establishing foundational frameworks for new initiatives.
• Cross-Functional Partnership: Enhance coordination with the second and third lines of defense (Risk Management, Compliance, and Internal Audit) and facilitate the coordination between Product, Risk, and Legal to ensure governance processes are adhered to in the development of new offerings.

Incident Management & Operational Excellence

• Incident Leadership: Act as the primary point of contact and investigation lead for all incidents, triaging and escalating operational and compliance concerns related to banking and institutional activity.
• Response & Resolution: Coordinate with internal teams (e.g., Institutional, Engineering, Legal) and manage partner communication to ensure timely and effective resolution of incidents.
• Monitoring: Monitor and investigate incident trends, alerts, and unusual activity using internal tools, partnering with Risk and Compliance on control implementation and refinement.
• Automation & Data: Leverage automation and data analytics to improve risk identification, monitoring, and reporting, collaborating with Engineering and Product to develop tools that reduce operational risk and improve visibility.
• Reporting: Facilitate regular risk and control performance reporting to senior management and the board, ensuring transparency on control effectiveness and emerging risks.

Banking Operations & Funds Flow Governance

• Banking Operations Coordination: Internally coordinate teams to respond to banking relationship changes (onboarding/off-boarding) and manage all updates to account signers and authorized users.
• Funds Flow Governance: Act as the internal coordinator for new accounts and significant changes in fund flows, ensuring required Legal/Compliance sign-offs are secured.
• Documentation & Reporting: Maintain a centralized repository of essential account documents and liaise between Finance and Compliance to align reporting inputs and controls with regulatory requirements.

What We Look For In You

Experience: 3+ years of progressive experience in Operations, Treasury, Finance Operations, Process Management, Governance, or a related role in a highly regulated financial services, fintech, or crypto environment.

Adaptability & Ownership: Proven track record in scalable, high-growth organizations where workflows are rapidly evolving. Must be a builder at heart, comfortable with ambiguity, and possess a strong sense of ownership, capable of creating and implementing new policies and processes from the ground up.

Process Acumen: Exceptional ability to document, streamline, and enforce complex cross-functional processes, driving operational efficiency and compliance.

Stakeholder Management: Excellent written and verbal communication skills, capable of translating complex operational, security, and risk concepts into clear, actionable guidance and high-level summaries for technical, Legal, and Executive stakeholders.

Technical Acumen: Familiarity with governance frameworks, risk management processes, compliance procedures, and the ability to identify and improve operational inefficiencies through process design and automation.

Leadership: Experience in leading incident response efforts and providing critical guidance on operational readiness. Experience in senior management reporting and presentation creation.

Collaboration: Collaborative mindset, working closely with multiple internal teams (risk, product, legal, vendor management).

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The salary range for this position is $133,000 - $160,000. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.

All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.