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Associate Developer Support Engineer - Campus Hiring
Own the end-to-end support lifecycle for Okta Customer Identity SaaS customers worldwide.
Entry Level
16 hours agoBe an early applicant
Okta
Provides cloud-based identity and access management solutions that securely connect people to applications, devices, and data.
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Secure Every Identity, from AI to Human
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.
Responsibilities:
- Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion
- Operational management of support tickets
- Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction
- Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution. Exceed customer expectations on response quality.
About Okta
Provides cloud-based identity and access management solutions that securely connect people to applications, devices, and data.