Service Processor Assistant, RPS Operations - Temporary Assignment - Remote Eligible

Service Processor Assistant

We are excited to bring on a Service Processor Assistant to support the Retirement Plan Services Operations business in a work from home environment. This is a temporary assignment (contract) and is available full time or part time. As the Service Processor Assistant, you will be responsible for reviewing, researching and processing highly routine retirement plan administration transactions. You will perform and deliver on highly routine work for your assigned area(s) of responsibility in accordance with established procedures/guidelines.

What you'll be doing:

• Processes assigned highly routine transactions including but not limited to enrollments, contributions and distributions in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
• Monitors incoming work queue and ensures items are completed in a timely manner.
• Provides feedback to team members if changes are needed in the process.
• Provides highly routine technical retirement plan information to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
• Ensures the accuracy and completeness of submitted information.
• Escalates issues/concerns to more senior team members and/or management.
• Maintains plan sponsor and participant data confidentiality.
• Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
• Delivers highly routine work and provides general information, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
• Performs basic task/transactions related to common programs and services by acquiring core knowledge required for the role.
• Meets or exceeds departmental quality and service standards.
• Works overtime as needed.

What we're looking for:

• High School or GED (Minimum Required)
• No prior experience required
• Retirement plan processing and/or corrections experience preferred.
• Ability to perform repetitive tasks while maintaining speed of work, accuracy and attention to detail without loss to productivity.
• Ability to work with others in a team environment.
• Demonstrates ability to work in a fast-paced environment.
• Demonstrates interpersonal skills with a collaborative style.
• Demonstrates organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
• Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
• Demonstrates the ability to use sound judgment and discretion regarding confidential information.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Successfully completes regulatory and job training requirements.

What's it like to work here? At Lincoln Financial, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.

What's in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes
• Leadership development and virtual training opportunities
• PTO/parental leave
• Competitive 401K and employee benefits
• Free financial counseling, health coaching and employee assistance program
• Tuition assistance program
• Work arrangements that work for you
• Effective productivity/technology tools and training

The pay range for this position is $19.10 with anticipated pay for new hires between the minimum and midpoint of the range and could vary above and below the listed range as permitted by applicable law. Pay is based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln's total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln's standard benefits package.

Lincoln Financial (NYSE: LNC) helps people to confidently plan for their version of a successful future. We focus on identifying a clear path to financial security, with products including annuities, life insurance, group protection, and retirement plan services. With our 120-year track record of expertise and integrity, millions of customers trust our solutions and service to help put their goals in reach. Lincoln Financial Distributors, a broker-dealer, is the wholesale distribution organization of Lincoln Financial. Lincoln Financial is the marketing name for Lincoln Financial Corporation and its affiliates including The Lincoln National Life Insurance Company, Fort Wayne, IN, and Lincoln Life & Annuity Company of New York, Syracuse, NY. Lincoln Financial affiliates, their distributors, and their respective employees, representatives and/or insurance agents do not provide tax, accounting or legal advice.

Lincoln is committed to creating an inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Follow us on Facebook, X, LinkedIn, Instagram, and YouTube. For the latest company news, visit our newsroom.