Service Banker

Customer Service Representative

Position Purpose: Build, maintain and strengthen customer relationships through efficient, professional, friendly, and personalized customer service while processing customer transactions.

Job Duties and Responsibilities:

Process accurate transactions such as deposits, withdrawals, or payments, resolve complaints or account discrepancies, and answer questions.

Maintain and balance cash drawers and reconcile any discrepancies. Balance vaults, ATMs, and coin machines, as required. Ability to open new accounts. Knowledge of deposit products and services.

Excellent communication and interpersonal skills. Log referrals and customer feedback through internal system on a regular basis. Handle currency, transactions, and confidential information in a responsible manner.

Maintain and demonstrate advanced knowledge of current bank products and services to provide accurate guidance and cross sell to customers. Maintain advanced knowledge of and ensure compliance with applicable regulatory requirements and internal policies and procedures.

Meet personal SMART goals. Complete annual training as required. Participate in bank/community activities. Other duties as assigned.