Product Support Specialist II Or III - Ditch Witch

Product Support Specialist

Ditch Witch is a premier division of The Toro Company. At Ditch Witch in Perry, Oklahoma we pride ourselves on being the leading manufacturer in the underground pipe and cable market. Our plant in Perry stands out because it's a place for people to learn and thrive. We enjoy coming to work because our plant is our community, we see our teammates not only as co-workers but as neighbors and family members. All of our locations build the intricate network of machinery that contributes to The Toro Company. We contribute to building communities, cities, and the world. We invite you to apply and join a team of highly skilled, and highly passionate people.

Your Opportunity: The Product Support Specialist is trained to provide technical support, feedback of field information and technical training on American Augers and Ditch Witch equipment. Additional responsibilities include: problem solving with mechanical, hydraulic, electrical, and electronic systems; resolving customer issues; managing warranty claims; communicating customer needs; and performing other duties as assigned. Product Support Specialist must demonstrate effective communication skills, group presentation skills and maintain a positive, professional attitude while working in demanding situations.

Job Title: At the time of a job offer, the Product Training Specialist job title will be determined based on the following criteria: Candidate's academic background, combined with:

• Product Support Specialist II: 5 - 10 years on the job experience in equipment assembly and/or technical repair
• Product Support Specialist III: 10+ years on the job experience in equipment assembly and/or technical repair

Work Location / Environments: This opportunity is 5 shifts on-site at the Ditch Witch® division headquarters in Perry, OK. (Fully Remote Texas candidates, who have prior related experience will be considered). Typical workdays of 8 hours a day, Monday-Friday, along with overtime on very little notice. Participate in on-call rotation for after-hours emergency support. Handles and positions components weighing in excess of 50 pounds. Regular, extended use of the telephone, PC, tablet and smartphone. Office environment most of the time, shop or outdoor work environment some of the time. The shop and outdoor environments include physical hazards such as powered vehicle, bicycle, and pedestrian traffic, sharp objects, and moving machinery. Outdoor environment includes work on unimproved terrain, at construction sites, and in all kinds of weather. Works in a variety of places: under and on top of heavy construction equipment, in tight quarters, in awkward position. Use a variety of hand and power tools including: Wrenches, screwdrivers, hammers, cutting torches, welders and impact tools. Works with hazardous materials, including solvents, oils, grease, and fuels. Travel (air and highway, domestic and international). Must be willing to obtain/maintain an active, valid, non-expired US Driver's license and US Passport. Rapidly changing demands, schedules, and deadlines. Workday is often defined by customer's job requirements.

What Will You Do? In order to grow and build a successful career with The Toro Company, you will be responsible for:

• Maintaining positive, professional relationships with dealers, customers, and factory personnel.
• Analyzing information (technical manuals, blueprints, schematic drawings, etc.) to fully understand the equipment's mechanical, hydraulic, electrical, and electronic systems.
• Applying knowledge of mechanical, hydraulic, electrical, and electronic systems and understanding of equipment operation to resolve issues.
• Troubleshooting and diagnosing problems with equipment. This includes monitoring and testing the equipment's performance, using gauges, meters, etc.
• Communicating field problems and suggested solutions for resolution.
• Creating and maintaining records, including warranty claims and documenting equipment issues.
• Repairing and implementing upgrades to equipment.
• Using PC's to develop, distribute, and present technical and training information to groups of people. This includes gathering, organizing, and effectively communicating information about mechanical, hydraulic, electrical and electronic systems.

What Do You Need? To be considered for this role, an individual should meet the following minimal requirements:

• High School Diploma or GED Equivalent.
• A minimum of 1-5 years of relevant American Augers or Ditch Witch or related experience.
• Maintain a positive, professional attitude while working in demanding situations.
• Demonstrate effective communications skills, along with the ability to make effective group presentations.
• Demonstrate sufficient knowledge and skill in servicing and troubleshooting mechanical, hydraulic, electrical, and electronic systems.
• Possess intermediate Electrical/Electronic experience, knowledge and skills.
• Sufficient computer skills to complete daily job functions on time. Preferable experience in SAP, Microsoft Word, Excel and Power Point.
• Self-motiving, high productivity, ability to learn new skills, and reliable in areas of attendance, attention to quality and having a cordial, cooperative personality.
• Be willing to work overtime or travel on short notice. Will work or travel on weekends as needed.

Preferred Qualifications:

• Bachelor's degree in a related area of study is preferred.

What Can We Give You? At The Toro Company, we are always working to make sure our employees know just how valued they are. In addition to a competitive salary, an affordable and top-tier medical/dental/vision plan, 401k, and many other great benefits - The Toro company offers employees at our Bloomington, MN HQ location a variety of perks, including:

• Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment.
• Wellness - The Toro Company's HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical well-being, TTC offers a variety of mental health and financial health resources to all employees.
• Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community.
• Competitive Salary – A reasonable pay range for this opportunity is $78,000 - $90,000. The pay range takes into account skills, experience, education, and location.

The Toro Company is an Equal Opportunity Employer. We consider all qualified applicants based on merit and do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit factors. We are committed to creating a welcoming environment for all employees.