Outbound Customer Service Representative

Job Opportunity: Outbound Customer Service Rep

As an Outbound Customer Service Rep at ConsumerAffairs, you'll be the voice that helps our consumers share their experiences with our Accredited Brands. In this role, you'll make outbound calls to verified consumers, conducting high-quality phone interviews to capture detailed, authentic stories that power our review platform. The ideal candidate is energetic, personable, comfortable using technology (especially AI tools), and committed to delivering a positive consumer experience in every interaction. This is a hybrid position based in Tulsa. Team members work from our Tulsa office on Mondays and Fridays, and work remotely Tuesday through Thursday.

Requirements:

What you'll do:

• Conduct quality phone reviews
• Responsible for maintaining a high level of professionalism and establish a positive rapport with every consumer
• Meet minimum word count for published reviews
• Meet required metric for dials and reviews

Monthly/Weekly expectations:

• Prepare calling report on assigned days
• Update Review Center Dashboard on assigned week
• Complete monthly recording highlights for auditing and performance management

Maintain reporting:

• Ensure accurate daily reporting for transcription & moderation
• Correct/update needed contact information to ensure timely transcription/moderation

Benefits:

Why You'll Love Working Here At ConsumerAffairs, your voice matters. We foster a collaborative environment where you're encouraged to take initiative, experiment boldly, and grow professionally. We're committed to work-life harmony, career development, and celebrating wins together.

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (401k)

Life Insurance (Basic, Voluntary & AD&D)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development