Mobility Operations Technician

Mobile Operations Technician

As a Mobile Operations Technician, you will work as a part of the mobility team fulfilling orders and managing inventory of corporate mobile devices with emphasis on iPhone/iPad activation, and inventory management. You must possess strong customer service and technical skills, as well as be capable of working in a team environment. You will process new device activations and deactivations, device support requests, and inventory management in a customer facing role. Responsibilities in this position will include:

• Device provisioning and de-provisioning
• Work with mobile carriers including AT&T, Verizon, and others
• Mobile device inventory tracking and management
• Mobile device troubleshooting
• Mobile device shipping and receiving
• Smart Device Deployment
• Mobile Operations Project support

Responsibilities:

• Provide support for mobile device ordering and returns, provisioning issues, and carrier issues
• Smart Device Deployment including process documentation for end user consumption, testing, and training
• Manage mobile device inventory in ServiceNow
• Manage mobile data. This includes cleanup efforts to reconcile ServiceNow, Pinnacle, and Carrier data
• Provision and support non-smart devices such as cellphones, hotspots, satellite phones, or other mobile connectivity products
• Support P66 mobility projects as required

Qualifications Required:

• Customer facing experience supporting iPhones/iPads in a professional setting
• Experience with carrier portals including AT&T and Verizon
• Excellent oral, written, and interpersonal skills are essential. Team player
• Motivated individual with self-initiative to tackle challenging problems in operational roles with the desire to provide excellent customer service

Preferred:

• 3 years experience supporting projects involving mobility systems
• 3 years experience supporting various mobile devices and platforms, including smart phones, cell phones
• 3 years experience supporting mobile carriers and extensive knowledge of their enterprise customer portals

Skills: Mobile, Ios

Pay and Benefits: The pay range for this position is $15.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Bartlesville,OK.

Application Deadline: This position is anticipated to close on Aug 15, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.