Manager, Customer Success – Corporate Services

Manager, Customer Success

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.

The Manager, Customer Success role offers growth potential opportunities, professional development, an engaging small team environment, and amazing benefits.

What You'll be Doing:

• Supervise the daily activities of a team of entry-level professionals.
• Facilitate a smooth customer onboarding process, ensuring seamless transitions.
• Monitor customer performance and promote engagement with our products.
• Provide ongoing assistance and support to customers post-sale.
• Resolve customer issues and escalate complex problems as necessary.
• Conduct regular check-ins with customers to assess satisfaction and areas for improvement.
• Collaborate with sales and support teams to implement customer initiatives.
• Track and report on customer health metrics.
• Assist in training customers on product usage to maximize satisfaction.
• Ensure implementation schedules, targets, and budgets are met per agreements.

You're a Great Fit if You Have:

• 7+ years corporate services/registered agent experience required, more is preferred.
• 2+ years' people management experience required - teams of 6+.
• Industry knowledge in all 50 states, including but not limited to: Online Secretary of State (SOS) research, incorporation/formation of business entities, qualifications/registrations, reinstatements, dissolutions, withdrawals, and mergers/conversion filings - required.
• Education: Bachelor's degree.
• Customer Relationship Management: Ability to manage and nurture customer relationships effectively.
• Ability to train with our specific industry content knowledge, develop team members skills, coach team members to positive outcomes.
• Experience with performance improvement plans and interviewing.
• Communication: Clear and professional verbal and written communication skills.
• Problem Solving: Capacity to identify issues and provide practical solutions promptly.
• Project Management: Basic knowledge of managing timelines, tasks, and resources.
• Data Tracking: Ability to use tools for tracking customer metrics.
• Product Knowledge: Comprehensive understanding of our products/services.
• Collaboration: Work effectively with various internal teams.
• Adaptability: Flexibility to adjust to shifting priorities and new processes.

We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving the daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference

Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html