Front Services Supervisor Durant

Front Services Supervisor

Job Purpose or Objective(s): The Front Services Supervisor manages Valet and Limo Drivers to ensure efficient operations that positively impacts front of the house guest services to ensure guests have a positive experience during arrival and departure. You will report to the Front Services Manager. Start Rate: $21.00/hour | Full-Time | Overnight shift

Primary Tasks:

• Handle all guest complaints and takes internal corrective action.
• Review all work schedules to assure proper use of associate hours to meet guests' and Casino promotion needs ensuring that staffing is present to meet the daily business demands.
• Notify each associate about business demands daily (arrivals, departures, group functions).
• Inform staff of hotel services and amenities.
• Assign specific tasks as they arise to the staff according to the rotation sequence.
• Monitor that associates perform their job responsibilities to the hotel's expected level of service.
• Accommodate all guest requests.
• Coordinate group luggage requirements.
• Maintain and observe cleanliness and working condition of departmental equipment and supplies.
• Perform other duties as may be assigned.

Requirements:

• Clear driving record required (no serious traffic violations)
• Must have and maintain a valid driver's license.
• Apply oral or written (legible) communication techniques.
• Follow established procedures of the Choctaw Nation, Choctaw Casinos, and local management.
• Prior experience in public or private transportation.

Job Identification: 22905