Event Services Coordinator

Event Services Coordinator

The Paycom Center is seeking an enthusiastic and highly motivated individual for the position of Event Services Coordinator. This role is a hybrid position encompassing event coordination and event day personnel. Fifty percent of this role will be dedicated to Event Management and the other fifty percent is with Guest Relations and Event Security. This position assists the Event Manager and Guest Relations and Event Security Managers on a day-to-day basis and in a full-time capacity.

Essential Duties and Responsibilities:

• Plan, organize, and manage events at Paycom Center.
• Supervise emergency/medical personnel, crowd control, ushers/ticket takers, and Police Officers as well as contract employees for events.
• Collect, filter, and present arena feedback data to management and directors.
• Coordinate outside service needs with food and beverage contractor, decorators, or other vendors.
• Assist with special needs or requests for all front-of-house arrangements such as opening of house, late seating, clearing aisles, etc.
• File all personal injury and accident reports that may occur during events to management office.
• Maintain the proper image and generate positive public relations with artists, clients, exhibitors, patrons, and staff.
• Communicate with clients to obtain necessary technical requirements and other event related information.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy and ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the client's contractual agreement.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper facility departments.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Ensure that all Guest Relations & Event Security policies and procedures are followed.
• Serve as a point of contact for patron complaints.
• Assist in updating Guest Relations & Event Security personnel files and schedules.
• Oversee Guest Relations & Event Security recognition board.

Supervisory Responsibilities:

This position has limited indirect supervisory responsibilities during the events. Carries out supervisory responsibilities in accordance with ASM's policies and applicable laws. Responsibilities include planning, assigning and directing work, addressing complaints and resolving problems.

Qualifications:

• Minimum (1) year in a supervisory capacity.
• Bachelor's degree from an accredited four-year college or university preferred.
• Facility management experience preferred.

Knowledge, Skills and Abilities:

• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Possess knowledge of building operations, maintenance, practices, and safety requirements.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Experience managing queue lines walk-through metal detectors preferred.
• Work independently, exercising sound judgment and initiative.
• Maintain an effective working relationship with clients, co-workers, exhibitors, patrons, and others encountered in the course of employment.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.
• Ability to work well with multiple personality types.
• Ability to work effectively in a team environment.
• Excellent verbal and written communication and documentation skills required.
• Must be able to successfully handle multiple priorities in high stress situations.
• Work effectively under pressure and/or stringent schedule and produce accurate results.

Computer Skills:

• Operate a personal computer using Windows and Microsoft Office software.
• Operate standard office equipment including copier, scanner and fax machine.
• Experience with ABI Mastermind TMSS Workforce Management Software preferred.
• AutoCAD experience preferred.

Physical Requirements:

• Visual acuity for review of computer monitors, contractual agreements, etc.
• This position may require working outside with exposure to extreme heat or weather conditions.
• Ability to stand on feet for long periods of time including walking long distances and stairs.
• May be exposed to moderate to extreme noise during events.
• Ability to lift or move up to 50 pounds.

Hours of Work and Travel Requirements:

• Travel minimal.
• Available to work extended and/or irregular hours including nights, weekends, and holidays.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.