Diesel Mechanic Support Coordinator

Diesel Mechanic Support Coordinator

Welcome to Love's. The Diesel Mechanic Support Coordinator is responsible for providing assistance in diagnosing roadside breakdowns or issues and recommending repair solutions. This position acts as a mechanic support hotline to our diesel mechanics across the country. Additionally, this role provides support to our dispatchers when needed. This position is in a fast-paced, high service environment where business is conducted with integrity and in a positive, respectful, and timely manner.

Job Functions:

• Receive in-bound calls to troubleshoot mechanical problems to determine recommended repair solutions
• Assist fleet customers regarding concerns with work currently or previously done to equipment
• Work with 3rd part vendors to insure quality work is done in a timely manner
• Coordinate with the dispatch team to determine if work can be completed by internal technician
• Provide expertise to our Risk Management team on shop related claims
• Provide the highest quality customer experience for all internal and external with courtesy and professionalism
• Escalate issues as needed to the appropriate individuals or departments
• Provide detailed documentation of resolutions in case records, emails, etc. in a proficient, accurate, and timely manner
• Other duties assigned as needed

Education and Experience:

• HS Diploma or equivalent required
• Post-secondary vocational education strongly preferred
• 5+ years of diesel mechanic experience required

Skills and Physical Demands:

• Hard skills: Computer Skills, Microsoft Office, Typing
• Soft Skills: Excellent written/verbal communication, customer focused, ability to learn quickly, team player, attention to detail, thorough follow-up, and ability to multitask
• Requires prolonged sitting, some bending and stooping
• Occasional lifting up to 20 pounds
• Manual dexterity sufficient to operate a computer keyboard and calculator
• Requires normal range of hearing and vision

Our Culture:

Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. Job Category: Corporate EOE-Protected Veterans/Disability