Deployment Support Technician II, Global Server Operations

Deployment Support Technician II, Global Server Operations

Experience completing work as directed, and collaborating with teammates; developing knowledge of relevant concepts and processes. This role is not eligible for U.S. immigration sponsorship. Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Austell, GA, USA; Papillion, NE, USA; Council Bluffs, IA, USA; Clarksville, TN, USA; New Albany, OH, USA; The Dalles, OR, USA; Reston, VA, USA; Las Vegas, Nevada, USA; Lenoir, NC, USA; Moncks Corner, SC 29461, USA; Pryor Creek, OK 74361, USA; Reno, NV, USA; Bridgeport, AL, USA.

Minimum qualifications:

• Experience with performing component-level repairs and troubleshooting on technical equipment.
• Experience diagnosing and troubleshooting one of the following: operating systems, computer/server hardware, or networking protocols.
• Ability to lift/move 50lb (23kg) of equipment and ability to exert yourself physically over extended periods of time, including frequent bending, kneeling, climbing, pushing/pulling and lifting.
• Must have the ability to work non-standard hours, including working weekends, night shifts, holidays and on shift-based schedules as required.
• Ability to travel up to 70% of the time.

Preferred qualifications:

• Bachelor's degree or equivalent practical experience.
• Completion of the online Google IT Support Professional Certificate program.
• 2 years of experience diagnosing and troubleshooting one of the following: operating systems and computer/server hardware or networking protocols.
• Experience with performing component-level repairs and troubleshooting on IT equipment or in a similar role (e.g., Systems Administration, Network Deployment Engineer, Help Desk Technician, etc).
• Experience working within a data center or network operation center environment.
• Ability to collaborate and partner with teams to overcome issues, and to adapt to changes in a dynamic work environment.

About the Job

Google isn't just a software company. The Hardware Operations team is responsible for monitoring the physical infrastructure behind Google's powerful search technology. As an Operations Technician, you'll install, configure, test, troubleshoot and maintain hardware (like servers and its components) and server software (like Google's Linux cluster). You'll also take on the configuration of more complex components such as networks, routers, hubs, bridges, switches and networking protocols. You'll participate in or lead small project teams on larger installations and develop project contingency plans. A typical day involves manual movement and installation of racks, and while it can sometimes be physically demanding, you are excited to work with infrastructure that is at the forefront of computer technology.

Responsibilities

• Deploy and operate new data center infrastructure across projects or functions.
• Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues with defined solutions and limited guidance.
• Report issues and follow data center procedures to troubleshoot and diagnose straightforward issues with equipment or infrastructure as they arise, and applying the resources needed to resolve identified issues.
• Maintain the security and integrity of data, track various forms of media to check for standard data security issues (e.g., data was not properly erased) handled in accordance with Google security standards.
• Disassemble specific equipment that has reached its end-of-life via part replacement or maintenance, in a team setting.
• Travel up to 70% of the time to serve as remote and on-site support for deployment of new cloud capacity and technologies with customers.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy, Know your rights: workplace discrimination is illegal, Belonging at Google, and How we hire. If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form.