Customer Service Manager

Customer Service Manager

We are looking for an experienced Customer Service Manager to lead and inspire a team in delivering exceptional service and operational excellence. Based in Oklahoma City, Oklahoma, this role involves overseeing a dynamic group of specialists, ensuring efficiency, and aligning efforts with company goals. The ideal candidate will have a passion for employee engagement, strategic planning, and driving measurable results.

Responsibilities:

• Lead, mentor, and develop a team of specialists to achieve growth and deliver high-quality service.
• Address employee performance concerns through corrective actions and support processes.
• Monitor and improve team operations to ensure alignment with organizational objectives.
• Analyze operational data to identify inefficiencies and implement strategies for optimization.
• Conduct regular audits to maintain quality standards and resolve any discrepancies.
• Act as the primary contact for resolving technology, communication, and execution challenges.
• Collaborate with senior leadership to align strategies and drive company initiatives.
• Facilitate new business projects, ensuring team readiness and smooth implementation.
• Promote a culture of engagement, satisfaction, and productivity among employees.

Requirements:

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong analytical skills with the ability to interpret data and inform decision-making.
• Excellent communication and collaboration abilities, particularly with senior leadership.
• Proven ability to manage priorities and perform effectively in a fast-paced environment.
• Flexibility to adapt to changes and new challenges.
• High school diploma or equivalent required; familiarity with retail merchandising operations preferred.
• Basic math skills for practical calculations, including percentages and ratios.
• Ability to define problems, analyze data, and draw valid conclusions in diverse situations.