Account Services Representative

Customer Service Representative

We are looking for a skilled Customer Service Representative to join our team in Rochester, New York. This long-term contract position offers the opportunity to deliver exceptional support to customers while ensuring their satisfaction. The ideal candidate will excel in communication, problem-solving, and managing customer accounts effectively.

Responsibilities:

• Provide outstanding customer service by addressing inquiries and resolving issues in a timely manner.
• Manage customer accounts, including order entry, billing, and accounts receivable processes.
• Collaborate with internal departments to ensure seamless operations and customer satisfaction.
• Utilize ERP solutions such as Oracle to process orders and maintain accurate records.
• Generate detailed reports to track performance and improve service delivery.
• Handle phone communications with professionalism, ensuring all interactions meet quality standards.
• Support medical coverage and billing processes with accuracy and attention to detail.
• Assist in sales-related functions, including data entry and maintaining customer accounts.
• Maintain a high level of accuracy while adhering to established office and quality standards.
• Identify opportunities to improve processes and contribute to team efficiency.

Requirements:

• Proven experience in customer service, sales, or a related field.
• Proficiency in Microsoft Excel, Outlook, and other office applications.
• Familiarity with billing functions, accounts receivable, and medical coverage processes.
• Strong knowledge of ERP systems, such as Oracle, and order entry principles.
• Exceptional communication skills, both verbal and written, with a focus on customer satisfaction.
• Ability to manage multiple tasks while maintaining attention to detail and accuracy.
• Knowledge of quality standards and phone etiquette in an environment that values precision and thoroughness.
• Demonstrated ability to work collaboratively with internal teams and external customers.