IT Service Support Technician 2

IT Service Support Technician 2

Responsible for identifying, remediating and communicating issues and needs pertaining to the desktop computing environment at the medical center. The Field Services Desktop Team within OSUMC IT Technology Services and Support is committed to assisting The Ohio State University Medical Center (OSUMC) and its patients. Responsible for second level support and maintenance of the desktop and peripherals computing environment at OSUMC. This is a desktop technician position primarily responsible for the installation, monitoring and service of the desktop hardware, software and peripherals at the whole unit or individual component level at OSUMC. Working within the guidelines established by the OSUMC Technology Services and Support team within OSUMC IT, the Field Services Desktop Technician will perform routine and project related break/fix and deployment duties within the medical center.

Minimum Qualifications: High School Diploma or GED required and one year of experience. Some college experience in Computer Science or related field desired. Working knowledge of Microsoft Office and associated applications. Working knowledge of and experience with unified communications hardware and peripheral units or components and their connectivity in a wired or wireless environment. Working knowledge of and experience with telephony and video products and technology. Cisco Callmanager experience preferred.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!

Location:

Ackerman Rd, 640 (2432)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

The university is an equal opportunity employer, including veterans and disability.

As required by Ohio Revised Code section 3345.0216, Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion; treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.