HR Service Center Representative 2

HR Service Center Representative 2

Welcome to a fast-paced, people-centered environment where every day brings something new. As part of our HR Service Center team, you will be at the heart of employee support—fielding a high volume of inbound calls, written inquiries, and in-person interactions from a broad audience that includes faculty, staff, student employees, retirees, and prospective hires. Whether it is a quick question or a complex situation, you'll be the first line of guidance, empathy, and resolution.

This is a hybrid role, combining remote work with on-site responsibilities in a fast-paced call center environment. Our team operates Monday through Friday from 8:00 AM to 5:00 PM – offering a stable schedule that supports a healthy work-life balance. You'll collaborate closely with a tight-knit group of professionals who support each other, share knowledge, and celebrate wins—big and small.

We're looking for curious problem-solvers who thrive on learning and love helping others. If you're a self-starter who can stay calm in unpredictable situations, handle sensitive conversations with grace, and bring a friendly, professional demeanor to every interaction, you'll fit right in. This role is perfect for someone who enjoys variety, values teamwork, and wants to make a real impact through meaningful human connection.

Your day-to-day will include:

• Serving as the primary contact for incoming HR and payroll-related inquiries via phone, email, mail, in-person, and Self Service. Providing timely and accurate support to a wide range of individuals—including current and former employees, retirees, their dependents, and external partners. Resolving issues of low to moderate complexity independently and escalating more complex matters to the appropriate Service Center resources, ensuring consistent and precise handling of every inquiry. Provide guidance on university policies, benefits, payroll, and employment procedures.
• Maintaining confidentiality while handling sensitive employee information.
• Assisting with onboarding and offboarding processes.
• Partnering with HR Shared Services teams to navigate and resolve complex inquiries, ensuring seamless coordination and accurate resolution across HR functions.
• Supporting HR initiatives and contributing to process improvements.

The ideal candidate will have:

• High school diploma or equivalent
• Minimum 1 year of experience in human resources, customer service, and/or inbound call center.
• Strong written and verbal communication skills
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in Microsoft Office Suite, Workday, and case system platforms

Bonus points if you have:

• Advanced training or education in a related field.
• Background in shared services, call center, higher education, or related industries such as insurance.
• Familiarity with Workday or similar HR systems.

What you'll love working here:

• Comprehensive health, dental, and vision insurance
• Retirement plans with university contributions.
• Tuition assistance for employees and dependents
• Generous paid time off and holidays
• Access to professional development and wellness programs

To apply, please submit your resume and a cover letter as part of your application. In your cover letter, we'd love to hear about:

• Your relevant experience – Describe previous customer service roles (e.g., retail, call center, administrative support). Be sure to highlight your highest achievements or metrics (e.g., customer satisfaction scores, volume of inquiries handled).
• Your soft skills that make you a great fit.
• Any transferable skills or experiences that you believe would add value to this role.

We are excited to learn more about you and how you see yourself contributing to our team!