Temporary Student Worker - Patient Service Specialist

Temporary Student Worker

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world. As a Temporary Student Worker, you will gain hands-on experience from some of the best caregivers in the field. You will assist with various administrative, clerical, patient service and operational support tasks, offering a unique opportunity to enhance your customer service, technological and organization skills within a healthcare setting. Come experience first-hand the dynamic, innovative and explorative culture at Cleveland Clinic. This is a student position. A caregiver in this position works full-time. Schedules will be flexible and can be based around current school schedules. This position does require rotating evening and weekend coverage. A caregiver who excels in this role will:

• Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
• Investigate, triage and resolve patient issues using the established HEART model.
• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
• Enter and maintain confidential patient information.
• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• Additional education/training and experience in applicable roles/settings

Preferred qualifications for the ideal future caregiver include:

• High School Diploma/GED

Our caregivers continue to create the best outcomes for our patients across each of our facilities. The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities