Technical Specialist, On - site Support

Technical Specialist I, On-Site Support

Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company with over 12,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries. Location: Euclid - 22801 Employment Status: Salary Full-Time Function: Information Technology.

Summary: Lincoln Electric is seeking a Technical Specialist I, On-Site Support to join our IT team in Cleveland, OH. This Tier 2 position provides hands-on and remote technical support in a manufacturing environment, ensuring reliable performance of desktop and tablet devices, peripherals, and enterprise applications. The role involves troubleshooting hardware and software issues, performing repairs and installations, and supporting both standard business software and specialized plant systems. While this position primarily supports on-site users in the Cleveland area, it also provides remote assistance to locations across the U.S. and Canada. In addition to competitive pay, Lincoln Electric offers an annual bonus plan, tuition reimbursement, comprehensive medical/dental/vision benefits, 401(k) with company match, paid time off, and many other outstanding benefits.

What You Will Do:

• Provide Tier 2 technical support for desktops, tablets, label printers, and other end-user hardware and software.
• Respond to incidents and service requests in person, by phone, or via remote access, ensuring timely and effective resolution.
• Diagnose, repair, and maintain computer systems, network connections, and peripheral equipment.
• Escalate complex issues to higher-level technical teams as appropriate, maintaining ownership and communication through resolution.
• Collaborate with Desktop Engineering, IT Security, and Networking teams to maintain standard images, troubleshoot software clients, and ensure compliance with IT standards.
• Image, configure, and deploy a variety of devices including PCs, tablets, RF guns, iGels, and printers.
• Utilize knowledge base resources and company policies to analyze and resolve technical problems.
• Maintain accurate ticketing and performance metrics; participate in on-call PagerDuty support rotations.
• Recommend hardware and software solutions, including upgrades and new product acquisitions.
• Develop and maintain technical documentation and knowledge base articles to assist Service Desk staff.
• Provide user training on standard and specialized applications as needed.
• Ensure adherence to all security, safety, and environmental regulations.
• Assumes additional responsibilities as needed or directed in support of the company's strategy.

Required Education & Experience:

• Associate's degree in Computer Science or related field, or 3-7+ years of technical support experience in a mission-critical environment.
• 3-7+ years of experience supporting Microsoft desktop environments, end-user devices, and network connectivity.
• Proficiency with Office 365 and advanced troubleshooting techniques.