Technical Printer Support Representative I (inkjet) - Remote Eligible

Technical Printer Support Representative I (Inkjet)

Canon ITS is seeking highly skilled, professional, and customer-focused individuals to deliver exceptional technical support. As a Canon Technical Printer Support Representative I, you will efficiently receive and respond to inbound customer calls and inquiries, resolving various routine and complex technical inkjet printer issues in a "first call resolution strategy," escalating appropriate cases, and following up on issues to ensure timely resolution and customer satisfaction. This position offers:

- Remote work style

- Various scheduling options

- Paid orientation and training

- Benefits (medical, vision, dental, life insurance, and disability)

- Company-paid holidays

- Paid time off: personal, vacation, and sick time

- 401(k) with company match

- Employee assistance program

- Tuition reimbursement

- Employee discounts

- Pay differentials

Available schedules:

• Mon - Fri | 9:00 am - 5:30 pm EST
• Mon - Fri | 9:15 am - 5:45 pm EST
• Mon - Fri | 9:30 am - 6:00 pm EST
• Mon - Fri | 9:45 am - 6:15 pm EST

Compensation: In accordance with applicable laws, we are providing the salary range for this role: $15.00 - $15.53 per hour + shift differential

Your impact as a Canon Technical Printer Support Representative I will include:

• Providing positive and professional technical support to Canon customers via phone, email, and chat
• Analyzing complex issues to answer questions, troubleshoot, and advise on solutions
• Promptly identifying, researching, and resolving customer inquiries using all available software and network tools
• Interacting with customers and team members simultaneously to expedite call resolution
• Making prompt, accurate business decisions that mutually benefit the business and the customer
• Documenting interactions and resolutions in our easy-to-use applications
• Assisting customers using our Total Care approach with making a purchase decision and completing their order on the Canon website

About you: The skills and expertise you bring:

• High school diploma or equivalent
• Previous customer service or call center experience
• Demonstrated knowledge of PC operating systems such as Windows and/or MAC
• Intermediate to advanced level skills with internet navigation, instant messenger tools, and email
• Keyboarding and MS Office proficiency
• Ability to work independently and manage time effectively
• Strong communicator with active listening skills and proficiency in English
• Ability to talk, type, and solve issues simultaneously in a fast-paced virtual environment
• Ability to multi-task, prioritize, and navigate multiple computer programs and screens at one time
• Dependable, punctual, and consistent attendance are a must for this position
• A reliable high-speed internet connection and a workspace free from noise and distractions

This position is fully remote and open to candidates residing in Florida, Georgia, Indiana, Iowa, Louisiana, New York, North Carolina, Ohio, Tennessee, and Virginia.

Company Overview Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to