Team Lead - Customer Service

Patient Financial Services Team Member

Facility: Work From Home - Ohio

Department: Patient Financial Services

Schedule: Full time

Hours: 40

Work with manager to provide day-to-day support to team by facilitating problem solving through collaboration with internal and external customers. Serve as a mentor to all point of service operations employees. Coach and develop team members using patient access standards, rules and training methods. Assist supervisor and manager in developing methods that aid process improvement and efficiencies resulting in accurate pre-registration, registration and denial prevention. Assist supervisor and manager in optimizing processes for registration, pre-registration, pre-service estimate and point of service collections, and optimal patient experiences. Participate in developing departmental quality improvement initiatives. Effectively communicate with all departments and clinics (internal/external) to Dayton Children's. Engage both internal and external customers with DCH approved de-escalation techniques in the absence of manager or supervisor. Work in accordance with the hospital's mission and vision statement, values, guiding behaviors and strategic goals.

Primary Duties and Responsibilities reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.

Department Specific Job Details:

Shift: Monday-Friday

Hours: 8:00am-4:30pm

No weekends or holidays

Hybrid role located in Dayton, OH

Education:

High school diploma is required

Associates degree is preferred

Clarivate Certified Access Specialist Certification completion within one year of hire

Experience:

1+ years of experience in patient access or large hospital/medical front office

Strong communication and interpersonal skills

Ability to work tactfully with patients, staff, and interdepartmental customers

Proficient in customer service and data collection processes

Ability to lead and motivate a team

Knowledge of healthcare billing regulations, insurance and compliance requirements

Excellent organizational and time-management skills

Education Requirements:

GED, High School (Required)

Certification/License Requirements:

At Dayton Children's, we believe that each moment counts with our patients, families, and with each other. We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!

Our values:

We commit to safety - We ensure every action and decision prioritizes the safety of patients, families, and employees.

We serve with compassion - We bring generosity, empathy, and kindness to all interactions.

We own every moment - We take pride in everything we do.

We're better together - We collaborate, communicate, and support one another to deliver optimal care.

We innovate with purpose - We adapt and change to improve pediatric care, for today and tomorrow.

We value and respect each person - We create an inclusive space where everyone feels welcome and respected.

Dayton Children's is proud to be an Equal Opportunity Employer that values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or based on age, color, gender identity, national origin, race, religion, sex, sexual orientation, or transgender status.