Supervisor Meter Services | Columbus, OH (DOT)

Meter Services Supervisor

The Meter Services Supervisor reports to the Operations or Project Manager at Bermex. This position plays a key role in interacting with customers, holding knowledge of industry standards, interfacing with management from within and outside of the department, and leading special initiatives in the meter reading department. This position also requires a high degree of metering reading knowledge, excellent time management, and exceptional interpersonal communication skills.

What You'll Do

• Meter Services Supervision: Identify, investigate, and resolve issues ensuring deadlines are met
• Partner with customers, managers, utility, or other personnel to ensure customer satisfaction with ongoing communication, cooperative problem management, and regular feedback on goal achievement or obstacles experienced
• Work with Manager and other leaders to identify and address inefficiencies and opportunities for cost reduction
• Explain and demonstrate work tasks to new workers or assign training tasks to experienced workers
• Recommend and implement personnel actions, such as employee selection, evaluation, rewards, or disciplinary actions
• Recommend and implement measures to improve worker motivation, equipment performance, work methods, or customer services
• Requisition needed personnel, supplies, equipment, parts, or repair services

Meter Reading Assistance:

• Drive vehicles or equipment to complete work assignments or to assist workers
• Interpret transportation regulations, safety regulations, or company policies and procedures for workers
• Prepare, compile, and submit reports on work activities, operations, productivity, or work-related accidents
• Resolve worker problems or collaborate with employees to assist in problem resolution
• Perform or schedule repairs or preventive maintenance of vehicles and other equipment
• Assist workers in tasks, as needed, such as reading daily meters/skips

Extensively walk and stand for much of the workday. Occasionally work outside in various weather conditions (rain, sleet, hail, snow, extreme heat or cold, etc). Exert physical force moving objects (routinely 10lbs of force, up to an occasional 50lbs of force).

Customer Communication:

• Handle customer inquiries when applicable or refer customer complaints to the appropriate authorities
• Provide general information about the meter services to customers, when applicable
• Use telephones, tablets, and/or computers to communicate

Other duties as assigned.

About You Must Haves:

Education: High School Degree or GED

Experience: Must be 21 years of age or older. Must have at least 2 years of experience in project management or a similar supervisory role. Upon hire, the candidate will need to complete and pass all Pipeline Operator Qualification (OQ) training.

Nice to Have:

Education: Bachelor's Degree

Experience: 3 years of experience in smart metering supervision or a related field; 1 year of continuous work with the same employer, and/or 6 or more months working outdoors

Your Skills:

• Ability to multi-task, and work independently and as a team
• Excellent leadership skills and ability to manage a team
• Exceptional flexibility in daily routines and route scheduling
• Project management skills
• Proven understanding of industry standards
• Adequate time management skills to facilitate worker efficiencies
• Excellent communication skills, comfortable interacting with management and customers
• Ability to interact with unhappy or negative customers in a professional manner
• Excellent attention to detail for problem solving and finding