Store Counter Sales

Napa Counter Sales Associate

Columbus, OH, USA Full time

We are looking for great talent to join our NAPA family! As a NAPA Counter Sales associate, you are the "face of the retail store" and the go-to person as soon as our customers enter our retail stores for all of their automotive needs. You don't need to be able to tear down and rebuild a motor, but we do need you to have a background and knowledge of automotive parts.

What you will be doing:

• Provide auto parts answers and solutions for our retail and wholesale customers in person at the counter/over the phone
• Use your parts knowledge to assist other NAPA team members answer questions for customers
• Providing outstanding customer care and interactions with everyone who comes into our NAPA Store!
• Bring customer focus and high energy to our fast-paced stores
• Welcome retail customers into our retail stores and engage to provide a positive consumer experience
• Use technology (computer), cash register, telephone, and paper catalog system

This is the right opportunity for you if you:

• Genuinely enjoy helping our retail and wholesale customers with their auto parts and service questions
• Have gained your parts experience by working in the automotive industry or have gained your experience tinkering with/repairing cars & trucks through the year
• You are willing to learn all things automotive if you don't have the background in automotive parts
• Want to join a team where you can learn and grow your career - the opportunities are endless!

What you'll need:

• Valid Driver's License
• Previous experience in a parts store or automotive industry or at least a willingness to learn all things auto parts
• High School Diploma or GED. Technical or Trade school courses or degree
• Excellent verbal and written communication skills
• Love fast paced retail environments
• Great listening skills and empathy for customers

And if you have this, even better (not a deal breaker if you don't):

• Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
• Experience in a parts store, auction, retail store, auto body/collision
• Knowledge of cataloging AND/OR inventory management systems, a plus
• Entirely customer-centric (external/internal)
• ASE Certifications

What's in it for you:

• Awesome people and brand
• Competitive pay
• Outstanding health benefits and 401K
• Stable company. Fortune 200 with a "family" feel
• A culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same!
• Great training, and ongoing development with support from multiple leaders/your team