Services Internship, CX Designer (summer 2026)

Services Internship, Cx Designer

We are seeking a dynamic motivated individual to join our Service team as a Services Intern. This internship offers hands-on experience in various aspects of service delivery and customer support within our organization. The ideal candidate is customer-focused, adaptable, and possesses strong communication and problem-solving skills.

Responsibilities

• Assist in providing frontline customer support through various channels. Address customer inquiries, troubleshoot issues, and escalate complex cases as needed.
• Support service delivery processes including scheduling appointments, coordinating resources, and ensuring timely completion of service requests.
• Assist in maintaining accurate records and documentation related to service activities, including service request, customer interactions, and service delivery metrics.
• Participate in quality assurance activities to ensure service delivery meets established standards and customer expectations.
• Learn about our products and services to provide effective support and assistance to customers.

Qualifications

• Must be pursuing a degree in Business Administration, Customer Service, or a related field.
• Excellent written and verbal communication skills.
• Demonstrated work ethic and detail-orientation.
• Strong analytical and critical thinking skills.
• Ability and willingness to learn in a fast-paced environment and produce high-quality work.
• Collaboration and teamwork.

Physical & Environmental Demands

No special physical requirements.

Travel Required

None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principles

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status, marital status, sexual orientation, gender identity/expression, genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.