Service Supervisor

Service Supervisor

Find your fit with our Growth Opportunities Division (a division of Ohio Machinery Co.). Join a winning culture built on industry experience, teamwork, and integrity. Come grow your career - see what opportunities await today! This position includes but is not limited to scheduling and prioritizing work performed in the Bolivar Line Boring Shop. Assisting in providing quotes for customers and reviewing work orders prior to invoicing. Taking phone calls from internal and external customers. This position is responsible for assisting in the implementation of company policies and business strategies as they pertain to Complete Hydraulic Component Service. The successful Service Supervisor will have comprehensive knowledge of repair procedures and their application to heavy equipment repair and line bore work, a thorough understanding of Ohio Machinery practices and policies in relation to the direction of the work force. The Service Supervisor will provide superior customer service and product support through management of all aspects of the service department. The Service Supervisor will be responsible for developing and managing relationships with customers, employees, salesmen, and various departments within Ohio Machinery. They will receive calls from customers on a daily basis concerning the price and schedule for machine repair or services, technical information, recognition of warranty contracts, component transportation needs, and other issues. They will assist in achieving our safety goals, we have established a comprehensive safety system that emphasizes accountability, commitment, and involvement. Each employee is responsible for focusing on behaviors and safety activities that will drive zero incidents and injuries and promoting a sustainable safety culture. This includes an adherence to all Ohio Machinery Co. Safety policies, procedures, regulatory requirements, and best safe practices.

Job Qualifications:

• Five years of experience performing Line Bore work.
• Five years supervisory experience.
• Proven experience working closely with internal and external customers.
• Technical knowledge of heavy equipment.
• Handle multiple work assignments as needed to support team.
• Proficient computer skills. Strong written and verbal communication skills.
• Ability to lead and motivate employees.
• Excellent diagnostic and trouble-shooting skills.
• Committed to serving our customers and developing a team with similar values.

Benefits:

• 401(k) Match and Employer Discretionary Contribution.
• Two different Health Insurance options. Including an HSA health insurance option with a zero employee payroll contribution and an employer contribution of $1,200.00 per year.
• Dental and Vision Insurance.
• Credit Union Access.
• Life Insurance, Short-Term Disability, and Long-Term Disability.
• Scholarship opportunities for employee's spouses and children, through the Ohio Machinery Education and Opportunity Foundation.
• Base pay plus annual bonus potential + Company SuccessShare bonuses.

Physical Requirements:

Primary functions require sufficient physical ability and mobility to work in an office and shop setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible. EEO, Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.