Service Request Specialist

Service Request Specialist

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions.

DMI is looking for a Service Request Specialist. We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors and resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities: Submit MACD requests (moves, adds, changes, and disconnects). Submit vendors orders to request equipment on behalf of DMI customers. Update systems assets. Assist with activation of mobile phones. Monitor vendor responses to resolve tickets. Oversee the organization of our ServiceNow ticketing system. Assist other teams with overflow work.

Qualifications: Education and Years of Experience: High school diploma or the equivalent. Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint. Desired Skills/Experience: Ability to work independently without relying on significant management oversight. Proficiency to use Microsoft Office products. Proficiency in typing, expected minimum of 40 words per minute. Experience working for a mobile carrier or equivalent preferred. Additional Requirement(s): Regular and reliable attendance. Ability to work overtime to complete projects as needed. Strong attention to detail and organizational skills. Multitasking skills and ability to keep up in a fast-paced work environment. The ability to utilize critical thinking to complete tasks.

Location: Cincinnati, OH

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together: Do What’s Right - We lead with honesty and integrity. Own the Outcome - We take responsibility and deliver. Deliver for Our Customers - We are relentless about delivering value. Think Bold, Act Smart - We innovate with purpose. Win Together - We collaborate and celebrate our success.

These values aren’t just ideals-they show up in how we support every part of your well-being: Convenience/Concierge - Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier. Development - Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive. Financial - Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future. Recognition - Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements. Wellness - Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.