Service Program Manager IS

Program Manager Integration

In partnership with the assigned internal customer(s) group, the Program Manager Integration is responsible for the successful planning, development, and execution of continuous improvement programs within Vertiv Infrastructure solutions group. The Program Manager Integration will provide oversight on all continuous improvement projects and the standardization of business as usual (BAU) processes within assigned functional departments. The individual will play an active role within assigned customer(s) group in capturing, duplicating, and internalizing the best practices across assigned customer(s) group. He/she/they will further develop Lean capabilities of management and employees, to create sustainable models to drive daily problem solving and continuous improvement. This individual should be prepared to lead and coach leaders to integrate operations/functions end to end and drive KPI improvement.

Responsibilities

• Drive implementation of the GBS system and align processes for the Infrastructure Solutions business
• Accountable for the administration and execution of continuous improvement related policies and procedures.
• Decisions have a direct impact on functional operations and customers.
• Frequently interacts with subordinates, customers, and peer groups at various management levels.
• Ability to lead change initiatives and drive process excellence.
• Leads/Accountable for Infrastructure Solutions continuous improvement communications, education and training.
• Leads functional analysis including baseline of core business processes and financial analysis and continuous measurement and improvement.
• Partner with the Regional Infrastructure Solutions leader to develop and deploy continuous improvement strategy.
• Right hand resource person to assigned function leader.
• Work with assigned function leader to define/set appropriate targets for improvement and measure progress to targets.

Qualifications

Minimum Job Qualifications:

• Bachelor's Degree or equivalent of 5 plus years' experience

Preferred Qualifications:

• Master's Degree preferred.
• Six Sigma / Lean certifications, preferred.
• Ability to coach, teach and lead leaders to develop continuous improvement strategies, influence decision making, and drive continuous improvement initiatives within the plant operations and functions.
• Hands-on experience in the application of Lean/Six Sigma methods and way of thinking.
• Strong leadership, organizational, project management and inter-personal skills.
• Excellent oral and written communication skills in local language and English.
• Strong analytical skills, including the use of statistical modeling techniques, root cause analysis and other tools and methods typically deployed to drive operational improvements.
• Ability to influence and lead in a matrix organization to drive accountably and execution of VOS mindset and activities.

Education and Certifications:

• Bachelor's Degree or equivalent of 5 plus years' experience.
• Master's Degree preferred.
• Six Sigma / Lean certifications, preferred.

Physical Requirements:

No Special Physical Requirements

Environmental Demands:

No Specific Environmental Demands

Travel Time Required:

25% Travel Required