Service Desk 1

Service Desk 1 Opportunity

IDR is seeking a Service Desk 1 to join one of our top clients in Cincinnati, OH. This role is perfect for individuals who thrive in a dynamic, team-oriented environment and have a passion for providing excellent technical support. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!

Position Overview/Responsibilities for the Service Desk 1:

• Serve as the first point of contact for employees, contractors, and vendors seeking technical assistance over the phone or email.
• Identify, troubleshoot, and guide customers through corrective steps using approved diagnostic techniques.
• Record all requests and incidents in the ticketing system, providing detailed and accurate documentation on troubleshooting steps taken, as well as resolution notes.
• Maintain our client's technical knowledge base by updating and creating new documents as needed.

Required Skills for Service Desk 1:

• 1-2 years of help desk experience in a contact center.
• Strong knowledge of computer systems and mobile devices.
• Ability to work independently and in a team setting.
• Excellent problem-solving skills and ability to communicate effectively across the spectrum (from non-tech savvy end users to highly technical engineers).

What's in it for you?

• Competitive compensation package.
• Full benefits; medical, vision, dental, and more!
• Opportunity to get in with an industry-leading organization.
• Close-knit and team-oriented culture.

Why IDR?

• 25+ years of proven industry experience in 4 major markets.
• Employee Stock Ownership Program.
• Medical, dental, vision, and life insurance.
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement.