Service Contracts Specialist

Service Contracts Specialist

Vertiv is seeking a highly motivated and detail-oriented Service Contracts Specialist to join our team. In this role, you will support the commercial contract process by assisting with various stages of the contract lifecycle, including contract management, compliance, and record-keeping. You will play a key role in helping the sales team navigate project stages such as PO and contract review and approval, supply chain and subcontractor coordination, and order entry into the ERP system. You will also facilitate contract and compliance reviews by establishing efficient workflows, track and document KPIs across support functions, and assist in the management of Master Service Agreements. Serving as the primary liaison between sales, Vertiv legal contract administrators and compliance teams, this role is integral to enhancing the efficiency of services contract management and order entry processes.

Responsibilities:

• Draft, review, and manage service-related contracts including Master Service Agreements (MSAs), vendor/subcontractor agreements, and flow orders.
• Perform initial triage of contract requests to identify required internal reviews and approvals.
• Track key contract milestones, such as expirations, renewals, and deliverables, and proactively notify stakeholders of upcoming actions.
• Maintain organized and accurate records of executed contracts and legal documents in centralized systems for easy access and compliance.
• Monitor contract performance, flag discrepancies or delays, and support issue resolution between internal teams.

Process Improvement & Workflow Execution:

• Implement and document contract management workflows to improve turnaround times and ensure consistent execution.
• Lead initiatives to streamline service contract processes and improve data integrity across platforms.
• Coordinate the intake and pipeline of contracts from receipt through to final execution and order entry.
• Assist in developing and refining tools and systems used to support contract review and processing, act as a business liaison during system enhancements.

Stakeholder Collaboration:

• Liaise with internal departments-Legal, Sales, Finance, Procurement, Compliance, Credit, Risk Management, Cybersecurity, and Order Entry-to ensure contract terms align with business and project requirements.
• Communicate business requirements and feedback to Legal and other internal stakeholders to facilitate contract revisions and approvals.
• Build strong cross-functional relationships to support efficient contract execution and continuous process improvement.

Communication & Reporting:

• Provide regular updates to management on the status of contracts, process challenges, and opportunities for improvement.
• Create and deliver training materials and guidance for internal teams on contract workflows, policies, and best practices.
• Assist in the development of key performance indicators (KPIs) and provide data-driven insights to measure and report on contract performance.
• Communicate professionally with external customers when necessary to resolve contractual issues and align service expectations.

Qualifications:

• Bachelor's degree required. Paralegal certification is a plus.
• 4+ year of prior sales or contract review and negotiation experience preferred.
• Proficiency in Microsoft Office Suite, with experience in contract management software or Smartsheet is a plus.
• Strong attention to detail, with excellent organizational and time management skills.