Service Contract Administrator

Service Contract Administrator

We are looking for a detail-oriented Service Contract Administrator to join our team on a contract basis in Holland, Ohio. In this role, you will manage service contract data, ensuring its accuracy and alignment with executed agreements and operational standards. You will also oversee billing processes, handle adjustments, and provide support for various administrative tasks related to contracts.

Responsibilities:

• Validate service contract data against executed agreements and operational standards.
• Ensure the accuracy and maintenance of customer, equipment, building, and work center data.
• Execute billing processes, including price adjustments and re-billing as necessary.
• Serve as a backup for other Service Contract Administrators when needed.
• Manage contract changes, including discounts, price escalations, cancellations, and reassignments.
• Collaborate with field sales representatives to ensure proper billing and price escalations.
• Test system updates and changes to ensure objectives are met.
• Process credits and assist collections teams with invoice cancellations and re-billing.
• Train Field Administrative Assistants on master data entry and related business processes.
• Support service-related master data updates resulting from equipment conversions or modernizations.

Requirements:

• Bachelor's degree in paralegal studies, accounting, general business, or equivalent experience.
• 2-4 years of experience interpreting contract language and managing accounting processes.
• Proficiency in Accounts Payable (AP), Accounts Receivable (AR), QuickBooks, and invoice processing.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication skills and ability to work effectively in a fast-paced environment.
• Demonstrated ability to organize and manage multiple tasks efficiently.
• Experience in data entry and maintaining accurate documentation.
• Advanced computer skills and familiarity with business software applications.