Service Center Manager

Service Center Manager

Atlantic Emergency Solutions offers competitive pay and a comprehensive benefits package at or above industry standards. Compensation is based on experience and certifications. To support our mission of being the region's premier provider of fire and emergency vehicles and equipment solutions that help first responders save lives and protect property, we employ qualified people to keep us on the leading edge of our markets.

We have an immediate opening for an experienced full-time Service Center Manager. The Service Center Manager is responsible for managing the day to day operations for the location to include, but not limited to:

• Developing and maintaining customer relations
• Overseeing the operational costs and service center profitability
• Overseeing the scheduling of work in the shop
• Overseeing the closing of repair orders & parts tickets
• Handling customer complaints
• Dealer relations
• Service work contracts
• Warranty claim processing & claim payment receipts

Additionally, the Service Center Manager will be responsible for personnel management to include recruitment and selection, professional training and development, employee relations, and performance management.

Individuals must be highly motivated, possess excellent organizational and time management skills, demonstrate exceptional oral and written communication skills, and demonstrate the ability to motivate others to perform at their peak to create a positive and productive work environment.

Successful candidates must have at least 5-7 years of experience in a related field and at least three years of supervisory/lead experience and will require a pre-employment drug screening and satisfactory driving record.

Competitive pay and benefit package, including employer paid medical, dental and life insurance. Atlantic Emergency Solutions is an Equal Opportunity Employer. This means that we provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.