Service Application Engineer

Service Engineer

The Service Engineer will provide customer technical support for post sales products and applications. The role is a balance of technical support and data-driven process improvement, making it suitable for someone with strong organizational and communication skills, technical aptitude, and analytical skills.

Responsibilities and duties include:

• Technical support for post-sales products manufactured by Crane Pumps & Systems.
• Resolve issues via multiple channels: phone, email, Teams meetings, or in-field troubleshooting.
• Interface with other resources for expedited problem resolution.
• Troubleshoot products to identify and solve issues, ensuring customer satisfaction.
• Assist with product service training, both in-house and in the field.
• Lead the analysis of warranty data using Crane Business System tools to identify trends and areas for improvement.
• Utilize insights from warranty data analysis to drive continuous product and process improvements.

Qualifications and skills include:

• BS degree in Engineering or a related field preferred.
• Three years of technical background (engineering, assembly, maintenance, or repair) preferred.
• Ability to approach technical problems with the most effective troubleshooting methods and solutions.
• Develop and maintain detailed knowledge of products manufactured by Crane Pumps & Systems, electrical wiring, pump systems/application in the field, and ability to read blue prints and electrical schematics.
• Ability to prioritize tasks, manage multiple projects, and follow up on outstanding issues.
• Strong written and verbal communication skills to interact effectively with customers and internal teams.
• Knowledge of Microsoft Office (Word, Excel, etc.)
• Ability to travel – up to 20% of the time depending on need.

What we offer:

• Competitive medical, dental, and vision benefits
• Tuition reimbursement program
• 401(k) match
• Paid time off including vacation, personal holidays & paid holidays
• Opportunity for advancement
• Competitive starting pay

Crane Pumps & Systems will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or those who need sponsorship for work authorization now or in the future, are not eligible for hire at this time.

Crane Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.