Senior Desktop Support Analyst

Senior Desktop Support Analyst

Full Time 40 Hours/Week Monday-Friday, 7:30am-4:00pm On-Call Rotation for Weekends/Holidays Onsite

Summary: The Senior Desktop Support Analyst position is responsible for installing and maintaining personal computer hardware and software at an elevated level above the Desktop Support Analyst through additional responsibilities involving project level work and special assignments.

Responsibilities:

• Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed.
• Configure, deploy, maintain, troubleshoot and support approved software.
• Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's.
• Support and enforce information service department (ISD) policies.
• Travel to regional locations to perform tasks related to core duties.
• Provide outstanding customer service to all levels of the origination.
• Support Office 365 and related applications.
• Support re-active and pro-active refresh of computing devices on an annual basis.
• Interface with approved Akron Children's vendors as required.
• Participate as a desktop support representative in IS project work.
• Serve as an escalation point for the desktop support team and to represent the desktop support team.
• Work with other departments at Akron Children's as required to troubleshoot and resolve issues (local or global).
• Any other duties as assigned.

Other information:

Technical Expertise Ability to work under minimal supervision. Very high level of computer troubleshooting abilities. High attention to detail. Ability to work with all levels of customers.

Education and Experience Education: High school diploma or equivalent Experience: Minimum of eight (8) years of experience with HS; four (4) years installing and troubleshooting computers with an Associate's/Technical degree. Possesses a valid Statedriver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements. An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department.

Full Time FTE: 1.000000 Akron Children's Hospital is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.