Security Service Technician

Security Service Technician

We are looking for an enthusiastic, results-driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you will service and support existing customers by responding to service calls, carrying out customer support programs and small projects business. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows. Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted. Advanced technical skills and experience related to fire alarm systems, and/or electronic security systems. Advanced programming skills and proven ability to troubleshoot problems and look for solutions. Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper). Strong verbal, written and interpersonal communication skills. Strong organizational skills and the ability to handle multiple service needs simultaneously. Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel). To be a self-starter and work well with minimal supervision. A valid driver's license with a clean driving record. Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required. Minimum experience: 3-7 years, trade school or equivalent experience. Experience servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems. Preferred experience: relevant field service experience. CCTV experience: Avigilon / Milestone / Genetec / Lenel Access control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2 / RS2/ Avigilon Intrusion experience: DMP / Bosch Skills Security, CCTV, Access control, Service, Install, Installation, Troubleshooting, Alarm installation.

Additional skills and qualifications: You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Convergint's greatest strength is their people! Every colleague is encouraged to participate in their Recruit Awesome People program, helping us grow Convergint by promoting their colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers. Act as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice for service. Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary. Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking. Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

Pay and benefits: The pay range for this position is $58,000.00 - $80,000.00/yr. Company holidays and paid time off, medical, dental & vision plan, life insurance & disability plan, wellness program, 401K matching plan, colleague assistance program, tuition reimbursement, competitive salary and compensation plan, corporate social responsibility day and much more…

Workplace type: This is a fully onsite position in Westerville, OH. Application deadline: This position is anticipated to close on Aug 26, 2025.