Security Operations Manager

Operations Manager

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more. Pay starting at $50,000 per year. Must have a valid driver's license and be flexible with working schedule. Endless advancement opportunities with the nation's largest security company in the nation, expanding internationally!

Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling, and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale, or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions. Takes prompt action when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions. To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools, and guidance.

Responsibilities

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Makes initial/conditional job offers and job transfers using company forms and procedures, offering rates, schedules, and benefits in alignment with post contract requirements.
• Creates, modifies, and manages post schedules in Winteam to ensure adequate coverage at all times.
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Receives weekly time-sheets and updates Winteam schedules as necessary. Runs bi-weekly payroll according to company procedures.
• Processes requests for final paychecks, anniversary bonuses, and other pay-related issues, and executes the distribution of such pay.
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
• Initiates termination procedures as needed for voluntary and involuntary separations.
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
• Ensures a smooth running operation by enforcing post-specific policies and procedures through proper communication and training.
• Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.
• Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues.
• Performs additional projects or tasks as may be directed by managers.

Qualifications

• Minimum high school diploma or equivalent.
• Minimum three to five years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization.
• Must be able to secure a valid Guard License if required by the state in which you are applying. As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test.
• May require a current state driver's license and have the ability to safely operate a vehicle. May be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such.
• Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling, and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards.
• Demonstrated working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop.
• Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents, and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant.
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations.
• Professional, articulate and able to use good independent judgment and discretion.
• Outstanding verbal and written communication skills required. Must be able to read, write and speak English in a clear, concise manner.

Preferred Qualifications

• Prior security industry and/or military experience.
• College degree or coursework.
• Prior experience in the security industry, law enforcement, military, and/or customer service.
• Experience in scheduling, operations, and/or employee management in a service-related industry.

Benefits

• Medical, dental, vision, basic life, AD&D, and disability insurance.
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements.
• Eight paid holidays annually, five sick days, and four personal days.
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.