Retail Sales Associate - Optician

Job Title: Sales Associate

General Function: The basic function of the Sales Associate is to attract and retain patients by delivering an exceptional patient experience, foster patient retention, and promote outstanding doctor satisfaction.

Major Duties & Responsibilities:

• Drive profitable store sales by fostering a retail selling culture by practicing through role-playing, and using effective retail sales skills.
• Develop professional business relationships with other associates and doctors.
• Fill ophthalmic eyeglass prescriptions, and fit and adapt lenses and frames, to include but not limited to the following:
• Utilize optical prescription in conjunction to the patient's visual requirements.
• Recommend specific lenses, and lens coatings to suit patient needs.
• Assist patients in the selection of frames, and coordinate frames to prescription and patient need.
• Perform appropriate optical related measurements.
• Ensure a quality patient experience through correct pricing, POS entry, and realistic delivery time quotes.
• Provide appropriate guidance to patients regarding Managed Vision Care.
• Assist with ensuring each store is effectively merchandised and presented according to Planogram and other Company standards.
• Other duties as assigned by Store Manager.

Knowledge & Skills:

• Ability to sell through use of sales skills and accountability for sales results.
• Experience and proven results with a retail or customer service establishment.
• Ability to present and implement decisive and creative solutions to opportunities to grow the business.
• Ability to provide enthusiastic and concise communication to meet/exceed patient expectations.
• Foster positive and results-oriented associate and doctor relationships.
• Attention to detail and follow-up.
• Ability to manage priorities through adaptability and flexibility.
• Willingness to take calculated risks.
• Experience with personal computers preferred.

Education: High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail environment.