Radiology Support Specialist I

Radiology Services Coordinator

Serves as first point of contact for coordinating radiology services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values.

Responsibilities:

• Manages complex scheduling and coordination of services for radiology appointment requests.
• Responsible for knowledge and understanding of clinical criteria warranting specific radiology orders, and scheduling according to the department of radiology guidelines.
• Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with radiology guidelines and protocols.
• Ability to communicate stat results to providers and patients, while maintaining HIPAA compliance and demonstrating sensitivity to the patients and families.
• Gathers appropriate registration information, including demographic and insurance verification to expedite the authorization/pre-certification process and to achieve optimal reimbursement.
• Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients.
• Other duties as required.

Technical Expertise:

• Experience working with all levels within an organization is preferred.
• Experience in healthcare is preferred.
• Basic knowledge of medical terminology and patient scheduling experience preferred.
• This position requires excellent communication skills.

Education and Experience:

• Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required.
• High school diploma or GED required.
• CHAA (certified healthcare access associate) or related medical certification a plus.
• This position requires telephone work, customer interface, the ability to work independently and use sound judgement.

Full time FTE: 1.000000 Status: Onsite Akron Children's Hospital is an equal opportunity employer of minorities, females, protected veterans, and individuals with disabilities.