Patient Service Representative (PSR) - Knox Community Hospital (KCH)

Patient Service Representative (Psr) At Knox Community Hospital (Kch)

Shift: Monday - Friday 9 Am - 5:30 Pm (No Weekends, No Holidays) Status: Full Time

Job Summary: Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care. Must be an expert in processes and customer service areas associated with a physician clinic. This position is responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered. Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

Knowledge and Skills: Must be able to work with minimal supervision while utilizing resources when needed. Medical Terminology knowledge is a requirement. Ability to use a variety of software packages which include the Electronic Medical Record, Scheduling, and Registration related systems. Responsible for knowing policies and procedures for hospital, division and physician services. Must demonstrate knowledge of disaster and/or emergency management procedures while responding appropriately.

Equipment/Tools/Software: - Microsoft Office (Email) - Internet - Copier/Fax/Printer/Scanner/Phone - Hospital Information System (His) - Electronic Medical Record (EMR) - Document Management Software (DMS) - Appointment Reminder Software - KRONOS Timekeeper Software - Insurance Eligibility Software

Primary Job Responsibilities: Assists in front area processes while maintaining a customer centric attitude with patients, clinicians, management, and peers. Ability to deliver great customer service while working in a fast paced environment. This includes multi-tasking to work in several software systems while completing daily associated tasks.

Data Integrity in Physician Services Software: Excellent data entry skills

Patient Scheduling: Full service scheduling to meet the needs of the patient Ensures that all demographic information is achieved during the scheduling process

Patient Information: Performs registration each patient encounter Patient demographics verification is performed with patient Insurance information documented in applicable software Insurance verification software used each visit Any necessary insurance changes documented Ensures yearly consent for treatment has been obtained Ensures and additional paperwork that needs completed by patient is done prior to seeing provider

Patient Responsibility: Communication to patient once patient liability and financial determination is realized Collection of proper co-payments at time of visit

Patient Charts (Electronic Medical Record): Ensure that any/all additional documentation